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Delivering high-touch customer experiences requires IT operations and DevOps teams to manage large scale application and service environments and support continuous innovation – all while tackling increasing architectural complexity, disparate monitoring tools, multiple deployment environments and endless data. But there is a means of simplifying to achieve the same goals: enter Intelligent Application and Service Monitoring, or IASM.
Forrester defines intelligent application and service monitoring as the ability to monitor and gauge the state of the entire stack to speed detection and root-cause analysis, predict issues before they arise, drive remediation and ultimately deliver and measure customer experience.
Traditional monitoring solutions can’t keep up with the number and volume of data sources from rapidly expanding app and cloud environments. Enterprises are missing full the picture and lack visibility to connect the dots.
The number of different products in the monitoring stack is obstructing IT’s ability to understand the full impact of an issue. The consequence? Time kills and ‘Not my problem’ is the problem.
It’s hard to find good talent, keep the lights on, let alone support rapid deployment of new technologies and environments. Manual analysis alone can’t stay on top of the volume of data and noise to make timely decisions.
Data – events, metrics, text strings, wire – is scattered everywhere, in the cloud, on-premise, and in-between. Full-stack visibility enables analysts to understand what’s happening in these complex environments. IASM allows for collection and monitoring of all raw event logs and contextualized time-series data in one spot, regardless of type, source, or time-horizon. This allows operators to see the entire monitoring surface and quickly get to the right answers.
Context is critical to developing a rich and accurate understanding of the situation. Traditional monitoring tools provide limited or incomplete insight into service issues – meaning humans are still on the hook for gathering, correlating, and ultimately piecing together the full story. Intelligent monitoring solutions enable teams to more easily connect data across multiple layers, trace user interactions, determine the end-user impact, and effortlessly deliver business impact KPIs
Humans don’t have a sixth sense (yet!). In the meantime, anomaly detection is the process of identifying and alerting to abnormal behavior. When it comes to large-scale time-series or event data, machine learning algorithms are great at identifying anomalies, continuously filtering and prioritizing the most relevant alerts. Help IT operators sift through a barrage of false positives without losing focus of what’s important.
Responding to an IT incident requires knowing the root of the problem, in order to quickly identify and deploy a solution. Root-cause analysis in application and service monitoring is intended to reveal the cause of an issue as soon as it’s discovered. In other words, the faster the mean time to investigation, the lower the mean time to resolution.
IT operations and DevOps teams need to be able to interact with and experience their data in different ways to effectively “survey the scene” and define an appropriate resolution. Ease of use, intuitive interface, and point-and-click accessibility are the real differentiators when it comes to bringing data to life.
Organizations need to turn insight into action - to be able to address incorporate streamlined remediation to more easily turn insights into action. IASM solutions need should enable proactive detection, automated triggers for known issues, and workflows for fast remediation.
Read the white paper on "Machine Data: The secret to winning the digital arms race." Organizations already have machine data - it's now time to unleash it for the next level of real-time insights.
When Telefónica needed to reduce churn and improve customer experience of its Movistar+ TV service, they turned to Devo as an end-to-end platform to measure, track, and visualize the quality of service to each customer in real-time.
Watch this on-demand webinar with 451 Research on how simplifying your monitoring stack is key to achieving observability.