Customer Success Story

Telefónica Selects Devo to Reduce Churn and Increase Customer Satisfaction

Devo was able to collect data and deliver real-time insights.

The Telefónica team was in need of a SIEM solution that would allow them to use data analytics to drive an industry-leading customer experience and maximize customer retention.

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Quick Facts

INDUSTRY

  • Telecommunications

ENVIRONMENT

  • Global company operating in 12 countries
  • Present in 38 countries across the globe
  • Catering to approximately 383 million customers

SECURITY CHALLENGES

  • Lack of visibility in customer-related data
  • No clear way of tracking customer experience
  • High volume of calls coming into helpdesk
  • High number of technician home visits

KEY BENEFITS

  • Reduced customer churn
  • Reduced volume of helpdesk calls
  • Improved customer satisfaction through rapid time-to-insight
  • Data correlation supports a proactive approach to problem resolution

We were amazed at the speed with which we were operational with the Devo platform. We were able to go from concept to full operational deployment in a mere three months, and the partnership between Telefónica and Devo is now one of our key vendor relationships.“

Director of Contract Management
Telefonica

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