Global Marketing Communications Company Reduces Hour-Long Tasks to Minutes with The Combined Power of the Devo Platform and Devo SOAR

Devo was able to collect data and deliver real-time insights.
The Telefónica team was in need of a SIEM solution that would allow them to use data analytics to drive an industry-leading customer experience and maximize customer retention.
Quick Facts
INDUSTRY
- Telecommunications
ENVIRONMENT
- Global company operating in 12 countries
- Present in 38 countries across the globe
- Catering to approximately 383 million customers
SECURITY CHALLENGES
- Lack of visibility in customer-related data
- No clear way of tracking customer experience
- High volume of calls coming into helpdesk
- High number of technician home visits
KEY BENEFITS
- Reduced customer churn
- Reduced volume of helpdesk calls
- Improved customer satisfaction through rapid time-to-insight
- Data correlation supports a proactive approach to problem resolution