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Training, certifications & support

Training by Devo

Our training gets you up and running quickly and ensures you get the most benefit for your business. Devo offers learning paths and training delivery models designed to meet the specific needs of different users in your organization. We provide introductory and advanced user training, as well as training specifically for administrators.

 

Catalog of self-paced training courses

Devo Foundations

Devo Foundations teaches the basics of the Devo Platform. Learn fundamental skills including data structures, queries, alerts, and lookups, which help users detect anomalies, identify trends, and present results.

 

Activeboards

Learn how to visualize, analyze and explore your data using Devo Activeboards. Upon completion of the course, you will be able to create interactive dashboards by using Activeboards’ comprehensive library of widgets.

 

SecOps

Learn about Devo SecOps. Gain experience with SecOps dashboards, alert triage, launching investigations, and enriching data. The Devo Security Operations course also provides best practices on collaborating with team members to detect threats in your environment.

⚠️ Special requirements: Security Operations is built on top of the Devo Platform. Previous knowledge and/or experience of the Devo Platform is recommended before taking this course.

Flow 101

Devo Flow is an easy-to-use, no-code editor that extends the correlation, alerting, and analytics capabilities of the Devo Platform.

Learn how to build complex alerts and workflows in real time that enable users to perform deeper analyses and more accurate detections.

⚠️ Special requirements: Devo Flow is built on top of the Devo Platform. Previous knowledge and/or experience of the Devo Platform is recommended before taking this course.

Devo technical certifications

Platform User Certification
Test your knowledge of the Devo Platform by taking the entry-level certification quiz. Users have 90 minutes to answer 50 questions covering the main functionalities and tools within the Devo Platform. Topics include data structure, querying, alerting, lookups, and Activeboards.

 

 

Devo Technology Support

We offer 24/7/365 support with every Devo license. Devo customer support uses a four-level escalation model with dedicated customer success teams to guarantee a rapid response. We provide proactive monitoring and alerting, as well as traditional support.

Guaranteed response times

Severity Levels Initial Response Max Target Time to Resolution Contact Frequency
Critical 2 hours 12 hours 1 hour
Major 4 hours 24 hours 4 hours
Minor 1 business day Future release 1 week

More Data. More Clarity. More Confidence.