We offer 24/7/365 support with every Devo license. Devo customer support uses a four-level escalation model with dedicated customer success teams to guarantee a rapid response. We provide proactive monitoring and alerting, as well as traditional support.
Guaranteed response times
|Severity Levels||Initial Response||Max Target Time to Resolution||Contact Frequency|
|Critical||2 hours||12 hours||1 hour|
|Major||4 hours||24 hours||4 hours|
|Minor||1 business day||Future release||1 week|