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Support, training & technical certifications

We offer 24/7/365 support with every Devo license. Devo customer support uses a four-level escalation model with dedicated customer success teams to guarantee a rapid response. We provide proactive monitoring and alerting, as well as traditional support.

Guaranteed response times

Severity Levels Initial Response Max Target Time to Resolution Contact Frequency
Critical 2 hours 12 hours 1 hour
Major 4 hours 24 hours 4 hours
Minor 1 business day Future release 1 week

Ready to improve your organization’s competitive advantage?

Training by Devo

Our training gets you up and running quickly and ensures you get the most benefit for your business. Devo offers learning paths and training delivery models designed to meet the specific needs of different users in your organization. We provide introductory and advanced user training, as well as training specifically for administrators.

Course Descriptions

End User

This 8-hour boot camp is recommended for all new Devo users. The course introduces the basics of the system architecture and web application features. Learners get hands-on with queries — applying operations, enriching their data and creating visualizations. Dashboards and alerting are covered in-depth so users leave the course equipped with the knowledge to query, analyze and monitor their company’s data using Devo.

Advanced User

This 4-hour course builds upon the end-user training to give Devo users the skills to use advanced features such as query scripts, the Devo API, and OData feeds. The course goes deeper with queries, showing users how to perform advanced data operations, form table unions and create new data tables. Finally, users learn to create and use panels for advanced monitoring of internal systems and processes.

Platform Administrator

This 8-hour course builds upon the end-user training, and it is designed for specialists who will be responsible for managing the organization’s Devo Platform and web application. The course begins with a review of the architecture, then explains the deployment tasks related to sending data to the Devo Platform. Learners are shown how to control access to web application features through the management of users and roles, as well as limiting access to data by creating custom finders. This course also covers the use of the Devo API and the creation and use of OData feeds.

Delivery Models

Virtual instructor-led open group class
Learners from different companies attend a live, online training course.

Virtual instructor-led private group class
Learners from a single company attend a live, online training course.

Instructor-led onsite private group class
Learners from a single company attend an on-site training course.

Instructor-led group classes at Devo offices
Learners from a single company attend a training course at a Devo office.

Devo technical certifications

Users can become Devo Certified by enrolling in a training course and passing an exam designed to test proficiency in using the Devo Platform. This certification allows users to display their mastery of a leading-edge data analytics solution and identify as an adopter of innovative new technologies. By becoming Devo Certified, users are ready to accelerate their business by making better, data-driven decisions.

Certification Courses

End User (Devo Platform User)
This training course provides a strong foundation for getting started with Devo. We will show the different menus and components of our user interface. You will internalize the benefits of Devo and our elemental concepts to understand our velocity, scalability and versatility. Learn the basics for how to search, analyze and parse events and metrics that are important to your organization. We will guide you through running searches, manual parsing, and basic analytics on your data. You will discover how to enrich your data with the help of “lookup” files. Learn how to convert your query results to charts to help you visualize trends and easily identify anomalies. Ultimately, learn how alerts can help you stay informed of any situation to act proactively of critical events or metrics thresholds exceeded.

Advanced User (Devo Data Analyst)
This Devo training course dives deeply into every aspect of analyzing your data. Learn our LINQ query language and its best practices for query creation. The course walks viewers through data searching, filtering, enriching, groupings, aggregations, and advanced analytics. Learn how to make data re-injections, create union tables or graphical correlations. You will learn the details for creating Activeboards and how to generate your own real-time or aggregations-based charts. From geolocation maps or time series visualizations to dynamic tables, Voronoi tree-maps, and many more, you’ll learn them all. Finally, we’ll show you how to gather data through our API or to export your data feed using the OData protocol.

Platform Administrator (Devo Domain Administrator)
This training course aims to equip attendees with the skills necessary to administer and manage any Devo domain. Learn how to create, clone, or modify roles. Discover how to adjust the role’s set of permissions to control the specific actions certain users can perform. Supervise the applications, dashboards, Activeboards, panels, or alerts that the roles can view/manage in the domain. We will teach you how to restrict access to data tables based on roles. Discover the methods of sending events to Devo. Set up your data collection according to your organization’s data sources. You will learn about our Relay and its configuration based on rules. Manage domain credentials and learn where and how they are used. To finish, we will check the performance and data collection with the help of charts and tables.

After completion, users receive a certificate of achievement and a Devo Certified badge to use on social media or in an email signature.

Ready to get started? If you already have an account for the Devo Education portal, log in to education.devo.com. If you’re new to the Devo training program, contact [email protected] to get started.

More Data. More Clarity. More Confidence.