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Customer Success Story
Case Study for a Major Airline
Wanted: A solution that end users can learn quickly
The small security operations team for a major national airline was stretched thin and suffering from alert fatigue trying to keep up with cyberthreats. While they had a robust security stack, and consolidated events in their SIEM, the alerts lacked important context, resulting in time-consuming manual follow-up.
Learn how Devo SOAR helped the team consolidate alerts more efficiently and automate incident response.
Quick Facts
INDUSTRY
- Airline
HEADQUARTERS
- North America
SECURITY SITUATION
- Small in-house security team
- MSSPs too expensive, provided little value
- SIEM alerts lacked context
- Too much time spent on handling alerts and false positives
PROFILE
- One of the top 20 largest airlines globally
- Multi award-winning airline
- 85 years of operation and a fleet of more than 400 aircraft
- Serving more than 220 destinations on six continents
- Carrying more than 50 million passengers a year
RESULTS
- Initial use case running in under two weeks, immediately reducing false positive rate by 75%
- Devo SOAR triages all L1/L2 alerts, saving over 40 hours per week (1 FTE)
- Dramatic improvement in accuracy and faster response time (MTTR)
- Replaced legacy MSSP, with significant cost savings
- Rapid incident response with one-click automation