Tom Pucciarella is a strategic business leader with a strong record of driving enterprise value by aligning people, processes, and technology. As Chief Customer Officer at Devo, he has led customer experience efforts for nearly five years. Previously, Tom was a strategy consultant at a multi-billion-dollar public firm, advising Fortune 50 and private equity–backed clients across technology, cybersecurity, and financial services sectors. Earlier, he served a decade as a decorated Intelligence Officer in the U.S. Intelligence Community. Tom is a graduate of Harvard University and Mount St. Mary’s University.