Johannes Loeffler recently joined Devo as chief customer officer. He and his worldwide team are responsible for accelerating Devo’s efforts to provide customers with a seamless and superior customer experience.
I joined Devo because I saw an amazing company with huge potential that is disrupting the logging and SIEM market. Devo’s solutions and services provide incredible value to our customers. And our customers are loyal to us, which is something money can’t buy.
At the same time, we’re in a massively competitive market. The way Devo will differentiate itself is through our customers’ success and continuous innovation. We’re committed to making every current and future Devo customer successful with our platform and products. It’s my mission to create a world-class customer experience that you won’t find anywhere else in the market.
The key to making this vision a sustainable reality is our people. Devo has excellent people who love to lean in and who care deeply about our customers. And that means I’m starting from a position of tremendous strength. Complement that strength with scalability through processes and tools and a programmatic customer journey will bring the vision to life.
As CCO, my main focus is to promote a customer-centric mindset throughout the company. I’ll be collaborating with the entire Devo leadership team to identify gaps in our customer journey and expand opportunities to improve all areas of the customer experience. If there are silos, we will tear them down, so our people have the information they need to meet our customers’ needs successfully.
I will ensure we create a strong link between our customer strategy and overall company strategy and continuously improve and measure our progress in delivering customer satisfaction. My team and I will help strengthen the bonds between Devo departments and ensure we maximize our alignment with our customers.
One of the best ways to uplift the customer experience is with a vibrant user community. In the coming months, we will be launching a Devo customer community to bring our existing customers together, enable them to interact with their peers, share ideas or product feedback, and get the most value out of their relationship with Devo. The Devo customer community will also become a central repository of technical content, to help customers and partners answer their questions and help one another. We will also bring more and better training, more documentation, more joint success planning, and a smoother customer experience overall. You can share your achievements — and challenges — with Devo and have the chance to craft solutions with the help of your peers and Devo experts. The goal of the Devo community is to provide you, our customers, with everything you need to be successful.
I have big plans for Devo and can’t wait to hear customers tell us we provide the best customer experience in the market! Customers love our platform and commitment to innovation. They trust our people who work hard every day to deliver the value customers have come to expect from Devo. So, keep an eye on Devo. During the next few months, we’ll be fine-tuning this racing machine and you can expect high performance on all fronts.
I am all-in for Devo’s customers and can’t wait to meet all of you!